Refund Policy.

The short version

If we haven't started your project yet, you get a full refund — no questions, no forms. Once work has begun, you pay only for what's been completed, and anything prepaid for work not yet done comes back to you.

Deposits

Most projects start with an agreed deposit. That deposit reserves your slot and covers the initial discovery and planning work. If you cancel before any work begins, the deposit is refunded in full.

After work has started

Once work is underway, completed milestones are billed at the agreed rate and aren't refundable — the work has been done. Any amount you've prepaid for milestones not yet started is refunded.

Cancellation

Either party can cancel a project with written notice (email counts). We'll send a final account within 7 days: what was completed, what was paid, and what — if anything — is due back to you.

How refunds are paid

Refunds go back through the same method you paid with — typically bank transfer, since that's how we invoice. We process refunds within 14 days of agreeing the final account. Bank processing times after that are out of our hands.

What isn't refundable

• Work already completed and delivered at the agreed milestones.
• Third-party costs we've already paid on your behalf (domains, hosting, ad spend, stock assets) — these are passed through at cost and can't be recovered.
• Rush fees for expedited timelines already honored.

Disputes

If you believe a charge is wrong, talk to us first — most billing questions are resolved with one conversation. If we can't agree, the terms signed at the start of your project apply.

Contact

Questions about a payment or refund? Start a project and we'll sort it out.